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Used to hate the dealerships until I met Steve in the service department. He sits down with you and really takes the time to explain things in terms that are easy to understand, and doesn't make you feel pressured at all. He even worked with me on every angle when I had to wait for some funds to come in. 10/10 for Steve
Very friendly, and helpful. The only complaint I have is on my service paper it says my car still isn’t running right, and they gave it back!
I needed a new car fast. I found a car online and called. The person on the phone told me the car would be ready in a couple days to see and drive. 3 hours later called back and said I could come see it. Max was super helpful and very efficient throughout the process and the finance manager is a hoot! I got a great car at an awesome price and the process was fun. Definitely recommend.
Courteous, on time and professional. The service department has always provide quality work . Never disappointed.
Cody made the experience flawless! Very knowledgeable and helpful! We are appreciative of everything!
Lady service advisor was great
Bethany at Bud Brown VW service was good to work with on my car. I scheduled online but needed to change to a maintenance appointment rather than an investigation of a concern. She set up adequate maintenance for my vehicle and it was completed same day as communicated. She provided a quote for additional optional services politely and accurately without pushing unwanted products. The cashier lady was a pleasure, too. I missed her name but her friendly demeanor and willingness to help me is appreciated. 27/33 would reco
Steve is awesome, always goes out of his way to take care of my wife and I. Communicates clearly on what the car needs and costs before hand!
Tom is one of the best service advisors I’ve had the pleasure of working with
Great communication. Kept me informed.
I was fortunate to work with Jeffrey Condrey on my new ID.4. He was extremely patient with me as I learned about the car. Jeffrey has also made himself available to answer questions as they arise in the future. Driving an electric car is a new experience but knowing I have someone to go to for answers has made it far less daunting.
My experience with Bud Brown VW was absolutely first class. They were honest, professional, and a pleasure to do business with. I wouldn't hesitate to recommend them.
Awesome service and amazing staff. Wouldn't go anywhere else.
Steve and their team are great. There are three of us in our household who come here for car maintenance/repair and have all had great experiences. They are up front with you about what you need done and will get your car back to you in a timely manner. As someone who doesn’t know anything about cars, I’ve had problems at other places with overcharging and messing things up. Bud Brown has always been reliable.
Super professional and knowledgeable. They go the extra mile for you. Friendly and not pushy.
The whole experience was wonderful. I was able to use the free Wi-Fi to work while I was waiting. All staff members were extremely thoughtful and the AC is now too cold 🤣 Thank you to the entire team!
The people were very nice. I like working with Steve. It cost more than expected but so far my car runs a lot better. Having a suspension again is great!
Had a situation with a tire (nail) that required attention and really could not be scheduled. Even though the service department was extremely busy, they worked me in so that my tire could be replaced. They did the best they could to get the job done. Steve and Bethany were particularly helpful.
One of the best dealerships in the Midwest! We own four VWs, two of which our kids drive at college. Bud Brown is always transparent about what service is needed, what will be coming up soon, and when you might need new tires. Not every dealership treats customers like customers, some dealerships just think everyone is a sales opportunity! We feel valued and listened to at Bud Brown!!