Customer Testimonials
Customer Testimonials
I've owned several brands of vehicles and had them serviced at the dealerships and I can say unequivocally Bud Browns service department is conscientious in their work.
Just purchased my first Volkswagen from Bud Brown and I will purchase my next one from there also! These gentlemen were patient and so friendly! They are not your pushy sales type- which I truly appreciated! Go visit them. You won’t be disappointed.
Best dealer around
Great experience. Went in for an AC repair which ended up being covered by warranty. They did several other warranty items at no charge at the same time. They provided a loaner car and returned my car to me freshly washed. Highly impressed with the above-and-beyond service!
Great experience with very helpful staff. They went above and beyond and exceeded my expectations.
Jason was great to work with and didn't give us the run around.
Great service and straight-forward process for your trade in.
I have been to this place three times. So far, so good. Before that I used to go to Volkswagen Molly. I liked that place until the very polite customer service representative Eric quitted. Now I prefer to go to Bud Brown.
Absolutely the best! My credit is iffy and they were able to get me in to my beautiful 2018 vw passat! I would recommend them to anyone! Ps Jeff was beyond helpful and truly a genuine person
Very Nice and kept me informed about my vehicle.
Bud Brown was straight forward, helpful, and had great communication!! Wouldn't hesitate from buying from them again!
Didn't overcharge me as much as I was expecting. People were friendly and kind. Still annoyed with Volkswagen as a whole though.
We have been looking for a replacement car for our college-age daughter. We found a late model low mileage car at a competitive price. I also appreciated the straight-forward and timely communication from the staff at Bud Brown. We will come back again when we have vehicle needs again.
We bought new 2 cars in 6 months at Bud Brown. Both were VW's (2022 Taos; 2022 Tiguan) and both were from Jason Wattree. Go see Jason is you want your salesman to be honest, accommodating and not pushy. All around great experience!
Dropped off my car Wednesday afternoon for check engine light and A/C not outputting cold air, Thursday afternoon advisor (Steve) called me to explain diagnosis and recommended repairs, got another call Friday morning saying all repairs complete - Easy and convenient (drop off, pick-up) - Free shuttle service (ride from service center to home) - Friendly staff - Free carwash (tires looked shiny)
As alawaysAAA+ service. Fast friendly courteous. My servi e adviser is great!
Steve in the Service department is why we are dedicated Bud Brown olathe customers. Exceptional Service.
Needed an oil change before a weekend trip. Showed up with no appointment and finished in less than an hour. Also discovered I had a nail in a tire that I had just replaced 6 months ago. Replaced the tire free of charge. Great service. Very courteous staff.
Tom is always very helpful and thorough! He makes the experience a good one! Thank you Tom!
Always a pleasant experience with these guys. Another shop screwed my Passat up but these guys got it in and fixed quick
Great staff, professional and friendly. Made for a very smooth car-buying experience!
Jason my sales person (super nice and helpful! )and the entire crew at Bud Brown VW are a complete joy to work with! I have now purchased 3 VW’s and have always been completely satisfied with all of my services! They gave me a fair price for my other two when I was ready purchase this last one. The service department can’t be beat (especially my service advisor Steve Hill)! Thank you for everyone involved at Bud Brown VW! (Love you all 🙂 -Lisa Baechtold
I needed a whole new motor for my vehicle and Steve was so helpful navigating through my issues and helping with my warranty company. He was extremely knowledgeable, polite and professional. Thank you Steve!
My experience the first time I bought my used VW at Bud Brown about 6 years ago was so smooth and service has been wonderful. So I came back to buy my first brand new vehicle from them. It was a pleasure to work with such a team! Max is always a knowledgeable and shared his own personal VW experience with me. It says something when you have repeat customers.
The service department did an excellent job repairing my Tiguan. They made the process super easy!
By far one of the best Volkswagen dealership! Yet the best dealership around! I have never had any disappointments! They are always fast, thorough, kind and over all make buying & servicing a car a breeze!
I loved everything about our Bud Brown experience. The sales staff was helpful, knowledgeable and took a low key approach. Everything about the buying process was straight forward, clear and all my questions were answered. I love my new car!
Everyone was very nice and worked with me to finish a sale
I appreciate being able to go at my convenience for quick and friendly service. The car wash is always a plus as well.
The stuff was very nice,no appointment required, I just walk in for change oil and check my vw eo's! No long waiting!!❤️
With the shortage of inventory going around these days in just about every new car dealer, this dealer had what I was looking for in a 4dr 2022 Jetta Sedan and exceeded my expectations with regards to customer service. I never felt pressured to buy, and the salesman, Jason was incredibly courteous and knowledgeable of the product and the things I was looking for in a Jetta. The price was VERY reasonable, considering the fact that there're stories of other brands/dealers these days adding outrageous markups given the supply and demand situation. No such thing with this dealer. With ...
Cody and the whole team at Bud Brown was incredible! Everyone hates car shopping but it was completely different at Bud Brown and I never had that feeling once. They didn’t pressure, were extremely knowledgeable, and made our purchase & trade-in effortless. I love my new car but if/when we need another I know the first place we will head!
Steve, Tom, Kelly, and the whole team in the service department have always been great to work with. I have had many repairs done on my VW GTI and have always been treated well. Quick turnaround times, fair pricing, and all around trustworthy and knowledgeable advisors and techs. Wouldn’t bring my car to any other dealer in the area other than Bud Brown.
Steve was very helpful and the service was great!
This service department is the best. They ate helpful and honest! Would not go anywhere else!!!
Thomas took really good care of me and my Beetle despite the difficult circumstances. The part to repair my back drivers side window was on order with no ETA and it took MONTHS to come in. The part finally arrived and Thomas called me immediately and the part was installed.
They took care of everything I needed the first time.
Thanks Bud Brown VW for your great service as always.
They were super nice, thoroughly investigated my issue and genuinely wanted me as a customer. My issue was resolved and they made sure I did not have issues with my other doors. I will be back!
Great experience and they really care about addressing concerns! I'm glad I made them my new VW service center.
Steve was helpful, honest, and not unwilling to meet my schedule. Thoroughly knowledgeable about my cat and the brand in general, he verified I had warranty coverage for my 2012 TDI at the very outset and guided me throughout.
Everything is taken care of so efficiently at Bud Brown’s every time I visit them for service, but I was surprised to find my car waiting unwashed. Perhaps they’re not doing that anymore, but I wasn’t told of a change. Nonetheless I always feel that my V-dub is in the best of care when I turn her over to them.
Staff was friendly and professional, work was done timely .
Steve always takes care of my families needs when it comes to our VWs and makes the experience pleasant.
Easy transaction, great car salesman (Mike Burkemper) was knowedgeable and easy to work with - 2nd car I've bought from Bud Brown
Always get great service at Bud Brown VW. It's the main reason I have no desire to buy a car from anywhere else. Everyone there is very friendly and helpful, particularly Bethany and Steve.
Steve and Kelly offer great, straightforward service. The crew in the shop are exceptional w/ accurate diagnosis and quality repairs. This is my go to shop for our VW.
Jeff did an amazing job! Very thorough and answered all our questions. A pleasure to work with.
I had a great buying experience here. Jeff worked with me to get all the financial work done before picking up the car, so all I had to do was sign the paperwork and learn about my new car. Overall, everyone I met was friendly and professional. Quite happy to have purchased my car at Bud Brown VW!
Great experience, very helpful. It couldn't have been more helpful.
Highly recommend Bud Brown if your looking for a vehicle! Bud is on top of his game good customer service gave me all the info I needed without even having to ask. Also when you go in ask for the sales rep Jake good kid and very helpful.
Great fast and friendly experience! Would give 5 stars if both times I've had my car serviced, I didn't get emails saying that day I missed my appointment.
Drove it at 3:45 pm drove out at 4:30 pm, always a pleasure to have the “pit crew” At Bud Brown do oil change and tire rotation!
