Customer Testimonials

2019 Dealer of the Year2019 Consumer Satisfaction Award

Customer Testimonials

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Google Jul 3, 2022
 

I've owned several brands of vehicles and had them serviced at the dealerships and I can say unequivocally Bud Browns service department is conscientious in their work.

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Google Jul 2, 2022
 

Just purchased my first Volkswagen from Bud Brown and I will purchase my next one from there also! These gentlemen were patient and so friendly! They are not your pushy sales type- which I truly appreciated! Go visit them. You won’t be disappointed.

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Google Jul 1, 2022
 

Best dealer around

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Google Jun 27, 2022
 

Great experience. Went in for an AC repair which ended up being covered by warranty. They did several other warranty items at no charge at the same time. They provided a loaner car and returned my car to me freshly washed. Highly impressed with the above-and-beyond service!

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Google Jun 27, 2022
 
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Google Jun 26, 2022
 

Great experience with very helpful staff. They went above and beyond and exceeded my expectations.

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Google Jun 26, 2022
 
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Google Jun 25, 2022
 

Jason was great to work with and didn't give us the run around.

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Google Jun 25, 2022
 
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Google Jun 25, 2022
 

Great service and straight-forward process for your trade in.

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Google Jun 23, 2022
 

I have been to this place three times. So far, so good. Before that I used to go to Volkswagen Molly. I liked that place until the very polite customer service representative Eric quitted. Now I prefer to go to Bud Brown.

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Google Jun 21, 2022
 

Absolutely the best! My credit is iffy and they were able to get me in to my beautiful 2018 vw passat! I would recommend them to anyone! Ps Jeff was beyond helpful and truly a genuine person

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Google Jun 19, 2022
 
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Google Jun 18, 2022
 
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Google Jun 17, 2022
 

Very Nice and kept me informed about my vehicle.

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Google Jun 16, 2022
 
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Google Jun 15, 2022
 

Bud Brown was straight forward, helpful, and had great communication!! Wouldn't hesitate from buying from them again!

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Google Jun 14, 2022
 
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Google Jun 13, 2022
 
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Google Jun 11, 2022
 

Didn't overcharge me as much as I was expecting. People were friendly and kind. Still annoyed with Volkswagen as a whole though.

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Google Jun 9, 2022
 
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Google Jun 9, 2022
 

We have been looking for a replacement car for our college-age daughter. We found a late model low mileage car at a competitive price. I also appreciated the straight-forward and timely communication from the staff at Bud Brown. We will come back again when we have vehicle needs again.

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Google Jun 9, 2022
 
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Google Jun 7, 2022
 

We bought new 2 cars in 6 months at Bud Brown. Both were VW's (2022 Taos; 2022 Tiguan) and both were from Jason Wattree. Go see Jason is you want your salesman to be honest, accommodating and not pushy. All around great experience!

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Google Jun 6, 2022
 

Dropped off my car Wednesday afternoon for check engine light and A/C not outputting cold air, Thursday afternoon advisor (Steve) called me to explain diagnosis and recommended repairs, got another call Friday morning saying all repairs complete - Easy and convenient (drop off, pick-up) - Free shuttle service (ride from service center to home) - Friendly staff - Free carwash (tires looked shiny)

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Google Jun 6, 2022
 
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Google Jun 3, 2022
 
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Google Jun 3, 2022
 
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Google Jun 2, 2022
 
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Google May 31, 2022
 
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Google May 30, 2022
 

As alawaysAAA+ service. Fast friendly courteous. My servi e adviser is great!

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Google May 29, 2022
 

Steve in the Service department is why we are dedicated Bud Brown olathe customers. Exceptional Service.

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Google May 28, 2022
 

Needed an oil change before a weekend trip. Showed up with no appointment and finished in less than an hour. Also discovered I had a nail in a tire that I had just replaced 6 months ago. Replaced the tire free of charge. Great service. Very courteous staff.

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Google May 27, 2022
 

Tom is always very helpful and thorough! He makes the experience a good one! Thank you Tom!

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Google May 26, 2022
 

Always a pleasant experience with these guys. Another shop screwed my Passat up but these guys got it in and fixed quick

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Google May 24, 2022
 

Great staff, professional and friendly. Made for a very smooth car-buying experience!

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Google May 24, 2022
 

Jason my sales person (super nice and helpful! )and the entire crew at Bud Brown VW are a complete joy to work with! I have now purchased 3 VW’s and have always been completely satisfied with all of my services! They gave me a fair price for my other two when I was ready purchase this last one. The service department can’t be beat (especially my service advisor Steve Hill)! Thank you for everyone involved at Bud Brown VW! (Love you all 🙂 -Lisa Baechtold

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Google May 24, 2022
 
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Google May 23, 2022
 

I needed a whole new motor for my vehicle and Steve was so helpful navigating through my issues and helping with my warranty company. He was extremely knowledgeable, polite and professional. Thank you Steve!

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Google May 22, 2022
 
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Google May 21, 2022
 
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Google May 19, 2022
 
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Google May 18, 2022
 

My experience the first time I bought my used VW at Bud Brown about 6 years ago was so smooth and service has been wonderful. So I came back to buy my first brand new vehicle from them. It was a pleasure to work with such a team! Max is always a knowledgeable and shared his own personal VW experience with me. It says something when you have repeat customers.

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Google May 18, 2022
 

The service department did an excellent job repairing my Tiguan. They made the process super easy!

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Google May 18, 2022
 

By far one of the best Volkswagen dealership! Yet the best dealership around! I have never had any disappointments! They are always fast, thorough, kind and over all make buying & servicing a car a breeze!

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Google May 15, 2022
 

I loved everything about our Bud Brown experience. The sales staff was helpful, knowledgeable and took a low key approach. Everything about the buying process was straight forward, clear and all my questions were answered. I love my new car!

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Google May 14, 2022
 
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Google May 14, 2022
 
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Google May 13, 2022
 

Everyone was very nice and worked with me to finish a sale

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Google May 13, 2022
 

I appreciate being able to go at my convenience for quick and friendly service. The car wash is always a plus as well.

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Google May 13, 2022
 

The stuff was very nice,no appointment required, I just walk in for change oil and check my vw eo's! No long waiting!!❤️

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Google May 13, 2022
 

With the shortage of inventory going around these days in just about every new car dealer, this dealer had what I was looking for in a 4dr 2022 Jetta Sedan and exceeded my expectations with regards to customer service. I never felt pressured to buy, and the salesman, Jason was incredibly courteous and knowledgeable of the product and the things I was looking for in a Jetta. The price was VERY reasonable, considering the fact that there're stories of other brands/dealers these days adding outrageous markups given the supply and demand situation. No such thing with this dealer. With ...

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Google May 13, 2022
 
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Google May 12, 2022
 

Cody and the whole team at Bud Brown was incredible! Everyone hates car shopping but it was completely different at Bud Brown and I never had that feeling once. They didn’t pressure, were extremely knowledgeable, and made our purchase & trade-in effortless. I love my new car but if/when we need another I know the first place we will head!

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Google May 7, 2022
 
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Google May 7, 2022
 
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Google May 6, 2022
 

Steve, Tom, Kelly, and the whole team in the service department have always been great to work with. I have had many repairs done on my VW GTI and have always been treated well. Quick turnaround times, fair pricing, and all around trustworthy and knowledgeable advisors and techs. Wouldn’t bring my car to any other dealer in the area other than Bud Brown.

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Google May 6, 2022
 

Steve was very helpful and the service was great!

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DealerRater May 6, 2022
 

This service department is the best. They ate helpful and honest! Would not go anywhere else!!!

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Google May 5, 2022
 

Thomas took really good care of me and my Beetle despite the difficult circumstances. The part to repair my back drivers side window was on order with no ETA and it took MONTHS to come in. The part finally arrived and Thomas called me immediately and the part was installed.

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Google May 5, 2022
 
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Google May 4, 2022
 

They took care of everything I needed the first time.

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Google Apr 30, 2022
 
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Google Apr 30, 2022
 
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Google Apr 29, 2022
 
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Google Apr 29, 2022
 
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Google Apr 26, 2022
 
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Google Apr 26, 2022
 
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Google Apr 25, 2022
 
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Google Apr 24, 2022
 

Thanks Bud Brown VW for your great service as always.

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Google Apr 23, 2022
 
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Google Apr 22, 2022
 

They were super nice, thoroughly investigated my issue and genuinely wanted me as a customer. My issue was resolved and they made sure I did not have issues with my other doors. I will be back!

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Google Apr 21, 2022
 

Great experience and they really care about addressing concerns! I'm glad I made them my new VW service center.

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Cars Apr 21, 2022
 

Steve was helpful, honest, and not unwilling to meet my schedule. Thoroughly knowledgeable about my cat and the brand in general, he verified I had warranty coverage for my 2012 TDI at the very outset and guided me throughout.

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Google Apr 21, 2022
 
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Google Apr 20, 2022
 
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Google Apr 19, 2022
 
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Google Apr 18, 2022
 
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Google Apr 18, 2022
 
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Google Apr 17, 2022
 

Everything is taken care of so efficiently at Bud Brown’s every time I visit them for service, but I was surprised to find my car waiting unwashed. Perhaps they’re not doing that anymore, but I wasn’t told of a change. Nonetheless I always feel that my V-dub is in the best of care when I turn her over to them.

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Google Apr 17, 2022
 

Staff was friendly and professional, work was done timely .

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DealerRater Apr 17, 2022
 

Steve always takes care of my families needs when it comes to our VWs and makes the experience pleasant.

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Google Apr 17, 2022
 

Easy transaction, great car salesman (Mike Burkemper) was knowedgeable and easy to work with - 2nd car I've bought from Bud Brown

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Google Apr 16, 2022
 
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Google Apr 16, 2022
 
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Google Apr 15, 2022
 
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Google Apr 13, 2022
 

Always get great service at Bud Brown VW. It's the main reason I have no desire to buy a car from anywhere else. Everyone there is very friendly and helpful, particularly Bethany and Steve.

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Google Apr 13, 2022
 

Steve and Kelly offer great, straightforward service. The crew in the shop are exceptional w/ accurate diagnosis and quality repairs. This is my go to shop for our VW.

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Google Apr 12, 2022
 

Jeff did an amazing job! Very thorough and answered all our questions. A pleasure to work with.

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Google Apr 12, 2022
 

I had a great buying experience here. Jeff worked with me to get all the financial work done before picking up the car, so all I had to do was sign the paperwork and learn about my new car. Overall, everyone I met was friendly and professional. Quite happy to have purchased my car at Bud Brown VW!

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Google Apr 10, 2022
 
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Google Apr 9, 2022
 

Great experience, very helpful. It couldn't have been more helpful.

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Google Apr 9, 2022
 

Highly recommend Bud Brown if your looking for a vehicle! Bud is on top of his game good customer service gave me all the info I needed without even having to ask. Also when you go in ask for the sales rep Jake good kid and very helpful.

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Google Apr 8, 2022
 

Great fast and friendly experience! Would give 5 stars if both times I've had my car serviced, I didn't get emails saying that day I missed my appointment.

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Google Apr 3, 2022
 
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Google Apr 2, 2022
 

Drove it at 3:45 pm drove out at 4:30 pm, always a pleasure to have the “pit crew” At Bud Brown do oil change and tire rotation!

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Google Apr 1, 2022
 
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Google Mar 31, 2022
 
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Google Mar 30, 2022
 

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