Customer Testimonials
Customer Testimonials
Outstanding sales and service departments. Missy and Steve are professional and friendly. They take the time to listen and do their best to meet customers requests. A first class company with first class employees
Great experience from beginning to end. It could be tough buying a car from out of state but everyone made it easy. Ty was great to work with and kept in touch as we awaited a vehicle to be delivered. The sales manager and finance manager reached out often to make sure we had all questions answered and to smooth the day of sale process. Finally, as we locked in on the purchase, Jason was awesome. He provided transport to the dealership and was great walking us through all the vehicle features. So happy with how it all came together.
Service of my Jetta done quickly and a pleasant experience with all of the staff. Highly recommended!
Excellent experience buying a car here. Jason helped me get a great deal on a car I wanted. Helped explain each step of the process and was very concise in his answers and explanations. No high pressure sales tactics. Everyone was very friendly. I love the Atlas Cross Sport I got from Bud Brown. HIGHLY RECOMMENDED.
My experience with Bud Brown's service rep was fantastic! He was kind, professional, intelligent, knowledgeable and fun! He has a great personality and would be a service rep that I would want on my team if I owned a business! 5 star service! Highly recommended!
Cannot say enough about how the service dept. Carries this location!! Fantastic as usual. Norman and Tom are outstanding.
I was shopping for a third row SUV as my little liberty made it impossible for a family of six to take one vehicle out. I happen to see an atlas online and made an appointment to go check it out. The entire experience was very pleasant even though the car buying process can be very stressful. We went in with our guard up after dealing with other dealerships hounding us repeatedly. Jeffrey D helped us and was the coolest salesman we could’ve possibly ever had. He was honest, showed us everything about the car before we left and ...
Great service people especially Steve Hill
Took our car in for the air bag initiator recall. Asked Steve to check our car out for no clicking sound after we had left the parking lights on at the airport long term parking lot..... They persevered and kept resetting the car computer and voila the blinkers started clicking started working.... Big thanks to Steve and team
Took my GTI in for a new side mirror. Service department is prompt, informative, and accommodating. Delivered on promises before the estimated completion time and came in at the initial quoted price.
Great customer service and easy to work with!
I highly recommend Bud Brown Volkswagen. I recently took my vehicle in for a routine maintenance and I am pleased with the service I received. Thomas F and other members of the service team were very professional and helpful. The work to be performed was thoroughly explained and Thomas was friendly and open to questions. The maintenance was completed in a reasonable amount of time and I see no reason why I wouldn’t use them again in the future. Thank you!
Jason was extremely knowledgable and friendly. No haggling and easy process. I would buy another vehicle from Jason anytime.
One of my least favorite things to do is to go car shopping but Jeff made the entire process extremely easy! I would highly recommend Bud Brown Volkswagen to anyone who wants a low pressure sales process. Make sure you ask for Jeff...he was amazing!
I did not have an appointment for my 10K inspection and oil change. I was in and out in 45 minutes. Everyone was courteous and friendly.
The best service department!
Steve was every helpful bud brow has the best prices
Very accommodating! They answer all my questions and routinely check up on me to make sure everything is going well!
I love my 2021 Jetta! Missy was wonderful and easy to work with!
I completely trust Bud Brown VW to service my VW! They don’t try and upsale me. They explain exactly what is going on without any pressure! Best service team in the Midwest!
Jason W. was very helpful in our search for a new car. We had never bought a car and Jason was very understanding and walked us thru the process. He took the time to answer our many questions that we had during the process. We completed the financing process about an hour after the dealership closed and Jason without any hesitation offered to detail our car that night so that we could take it home and not have to come back. We also had to come back for a few things in the next couple of weeks and Jason helped ...
Easy to schedule and work with. Everything was done as expected and on time.
They always do a great job at Bud Brown! Timely response. Nice!, professional but relaxed!! Steve is great to talk to!!
*Update* Car wouldn’t start and had to get it towed here. Steve was very knowledgeable and friendly when providing me with information about my vehicle. They did an exceptional job fixing my vehicle in a timely manner. I wouldn’t trust anywhere else! Was missing a part to my car and they helped me find it!!! Amazing crew!
Awesome service, took my Dad’s car for first time service, people very polite and friendly courtesy calls, they explain everything with details about what the car need and they did, definitely I keep getting back for my dad’s vehicle maintenance 👏🏼👏🏼
Great service
This is the fourth vehicle I have purchased from Missy at Bud Brown VW and every transaction has been as enjoyable as the last. They give you their best deal and stand behind it. No bait and switch and no high pressure to purchase the add-ons. Missy is the best. She knows her cars and she takes great care of us.
Great, quick service!
Jesse was very informational and professional what you expect and what you always get out of Bud Brown Volkswagen
Steve provided an excellent experience while servicing my Jetta, very knowledgeable and honest about your options, great communication throughout with efficient service. Highly recommend. Holler at Steve.
Thanks Missy and team for your great service, we appreciate it so much!
Michael was very helpful and very easy to work with in finding a purchase price for our car. He also gave us his personal cell number to contact him if we had any questions.
This store was very helpful on a possible tire repair. Was able to leave the store without a costly repair on a tire. Thank you.
Fantastic experience! Max was on point throughout the entire process. Lifetime warranty at Bud Brown is a no brainer! Fair price, fast process, give them a look, ask for Max.
I've bought a handful of cars from dealers and this was one of my best experiences. Salesperson was not pushy. They were very busy, so we ended up with a second person. He went above and beyond so we could close that evening and not have to drive back. He and a few others busted their butts to have the car cleaned. Top notch service and experience.
Great job, as always!
Unfortunately, I had to have an expensive car repair done this week but paying that bill was made much easier due to the Service Department at Bud Brown VW. Steve is my go-to service rep and he broke the news to me gently and advised that the technician was working to get all items done by the end of the day. I picked up the car yesterday and all in all, I was very pleased with the service and repair. I purchased my 2012 Beetle with the intent of driving it upwards to 200K miles and having repairs made by the ...
Great service. Very knowledgeable and helpful. Oil change took right at 30 minutes. Being a busy person definitely made it easier to go about my day
Tom in the service department has always been very helpful and knowledgeable. In this instance the part was not in stock, he offered me a loaner (which he didn’t have to do) and they turned around the repair in no time.
Steve, in the service department, was very helpful and clearly explained what was wrong with our car. I will certainly be glad to work with Steve again!
This is the most honest and straight forward car dealership I have ever had the pleasure to do business with. No nonsense, all details explained and attention to detail is exceptional. Our family has bought four Volkswagens from Max and we couldn’t be more satisfied.
Missy was phenomenal in the process. She helped with any questions I had and followed up multiple times to make sure I had everything settled. The entire dealership made my experience a great one!
Went to a local shop for an oil change but received a fishy invoice for $1000+. Took my car to Bud Brown and received fantastic service from Steve. Not only was the second opinion honest but I was provided information regarding why the techs are some of best. I'm definitely not taking my car anywhere else! Thanks Bud Brown!
I am very happy with my new Volkswagen that I purchased at Bud Brown Volkswagen. Mike was so helpful and also straight forward in helping me to make a decision with no pressure. Thanks so much !!
The service from the repair shop is amazing! Norman Kearney is the best! He works the service area and is very friendly and enthusiastic!
My 2021 Atlas check engine light came on. I was able to drop off my car the night before and they were able to diagnose the problem first thing the next day. Tom kept me informed of the situation and when I could pick up. Great service!
I purchased a used VW and brought it here for a third party inspection to make sure it was a good purchase. These guys were super friendly and very helpful. Tim even gave me a call a little later in the evening after he realized we hadn't gotten to some of my extra questions about diesel engines before I left. He also offered up some information that I didn't know to ask.
Friendly people, good service and good atmosphere.
This is my third car with BudBrown and Jason has been my salesman for it all. He's very personable and knowledgeable on all tech and car specs. He listened to exactly what I wanted and what would work for me financially, no pressure atmosphere. Super happy and excited for my new Atlas thanks so much for another awesome experience.
Quick in and out - for oil change and recall work. Always a great experience.
One of the greatest dealership that I always work with for service Definitely recommended for all the service needed it I recommend “Steve” as a service advisor
Our salesman Jeffrey Condrey was awesome! We told him what we were after (cost/vehicle)and he got it done while answering all of our questions along the way. It was a flat out great experience for first time Volkswagen buyers like my wife and I. Thanks again!
Max was Awesome! Painless process, great vehicle selection! Bud Brown offers a limited lifetime warranty which means I don’t need to look anywhere else. Very fair prices!
Wonderful personal service! Go see Jeff Condrey, he was the best at making my car purchase go smoothly!
The Service Writer met me, was informed about my scheduled appointment and. Covered paperwork, process and pricing completely and efficiently. The work was completed ahead of scheduled, advised by phone as soon as the vehicle was ready. Pickup and settlement took less than 10 minutes. Fully satisfactory experience.
Missy & Smokey did a great job helping us out. We were in and out of Bud Brown with our new VW in less than an hour!
I was referred from friends who have bought all their cars from Bud Brown for years. I had a very informative salesman and pleased with my overall experience.
We went in knowing exactly what we wanted and they made the transaction smooth! Melissa, “Missy”, was so kind, easy going, and extremely knowledgeable creating such a great experience for our family! We test drove at many other dealerships before finding our way to Bud Brown and I am so glad we chose them for our purchase! Would highly recommend for all of your car buying needs!
Purchased 2014 VW and had a very good experience with Dealer and Eric Shaver. They made the process easy and didnt waste my time. I would recommend them and consider buying from them again.
I recently bought a car at this dealership. Max was the gentleman I worked with. He was knowledgeable and professional. If you want good customer service, I suggest you ask for him. However, I was also impressed with the dealership as a whole. Their customer service was outstanding. I recommend this dealership.
Roman was amazing. Super patient and helped make sure we got exactly what we needed.
I always enjoy bringing my Tiguan into Bud Brown Volkswagon for any service. All of the service writers are fantastic to work with!
Service was great. Everyone was polite and friendly.
Oh Norman...how do I begin to explain oh so GREAT. This guy is an expert. Promote him right xxxxxx NOW!!! Have a great day! I love bud.
I had an excellent experience purchasing a VW from Bud Brown’s dealership. I highly recommend Roman and Jason for a professional and satisfying car buying experience.
Service team was knowledgeable, helpful and efficient. Their professional team had my GTI dialed in, service and cleaned up in record time.
Bud Brown is the ONLY place I will take my car for service. I have been going to them for nine years now and they really are the nicest people! Steve in service is the nicest, most caring person I’ve ever had the pleasure of interacting with when getting my car serviced. They won’t do anything that isn’t necessary and they don’t treat me like a woman who doesn’t know what she’s talking about, even if I don’t know what I’m talking about 🙂 Thank you for always being fantastic! There’s another ...
