
Was very pleased with the deal and the entire experience. The folks that work there all gave me a very good feeling. There was no haggling necessary and no pressure to add additional services, coverages, etc. Well done BBVW.
Overall very pleased with our purchase. My wife got exactly what she wanted in the Atlas. Enjoyed working with the Chris and Jerry. Best Regards
I have nothing negative to say about Bud Brown. From the GM to the sales man to finance it was all a breeze. Chris M. is quite possibly the nicest and most patient salesmen I have ever met. He explains the car features very clearly and made me feel very welcome and comfortable in my car buying experience. Other salesman should learn from him, as other dealerships were extremely lacking in their customer service skills. Thank you Chris for also being so kind with my 6 year old daughter with offering her snacks and drinks and even a flower. You went above and beyond and it is appreciated!
Great all around experience! Chris was very easy to work with and helped us close on a great deal for a car we really liked!
Sales team was well knowledgeable. And all processes of finalizing documents was easy. This is my first experience at Bud Brown dealer. My next car will be from Bud Brown dealer. Thank you for your kindness services.
Chris was an amazing help to me when I visited Bud Brown dealership. He was extremely knowledgeable of all the cars on the lot. Being a single mother of two, I was hesitant to go to the dealership alone without any knowledge of the car buying process but Chris made me feel so comfortable with my decision and helped me decide on the perfect car for my family!
I had a great experience at Bud Brown! I came in with a lot of research of what I wanted. Chris was my salesman. He was honest and patient throughout the whole experience. Bud Brown was very fair with their pricing. I would definitely recommend them if your in the car buying business.
Very professional a great salesman with lots of knowledge on his products very easy to work with and got everything done. Got me into the car I loved with a payment that works for me !! Has provided exceptional service days after purchasing.
I recently purchased my second VW from Bud Brown! Chris Matheny was great throughout the entire process. Highly recommend this dealer for sales and service.
Chris was absolutely excellent!!! He got me exactly what I wanted and helped me with the whole process. He made buying a car comfortable and easy for me.
Came in for an oil change took 3 hours at the express lane . Not sure what took so long for just an oil change but not to upset about it
After moving to Kansas from California,I was anxious about having to establish a relationship with a new VW dealership. My worries quickly vanished after meeting with Chris and Missy. They were incredibly kind, funny and helpful in helping my husband and I navigate our lease end options. Finance was detailed, thoughtful and diligent in trying to get us the best rate (not an easy task). Service was wonderful with inspecting and cleaning up our 2017 jetta (which we ultimately purchased from our lease). I highly recommend this great group of people and look forward to seeing them again in the next year when we purchase car #2.
Back door latch not working, service department got us in within 24 hours, fixed for free under our warranty, and car back to us within 48 hours
Bud Brown was a great place to buy my car! I went with a Certified Pre-Owned VW Jetta and love it. Sales associate, Chris, was very friendly and made the car purchasing process easy.
I found myself seeking a new car for work. I had narrowed my selection to a few models, and decided to head to Bud Brown VW for a test drive. They had a great selection and helpful staff. I not only recommend them to friends, I plan to go back when I need another.
Chris made the scary process of car buying much more pleasant - he took us to a nearby area that was easier to navigate and get acquainted with the car’s features
Had a great, easy-going and stress-free experience as a first-time car buyer. Chris was great and made the process super simple and easy to understand! Would highly recommend!
Great dealership, friendly service, excellent car selection. Ask to see Chris Mathens when you visit - personable, knowledgeable, Chris is the person you want to buy your next car from.
The whole staff was very helpful with making sure that I was taken care of. They ensured I was getting the best deal and happy with my purchase!
Great dealership. This is my second vehicle to buy from here. Great salesperson and staff. I will purchase from Bud Brown again in the future.
The whole dealership was very easy and straightforward to work with. The upfront price quoted online was already below what I was going to offer, and included all fees, and they gave me what my trade appraised at with no hassles. They had the model and color I was looking for in stock with no need to order or dealer trade. My sales person, Chris, knew all the car's features and was easy to work with.
I experienced exceptional customer care at Bud Brown from the test drive all the way to financing, Max and Chris are very knowledgeable about the vehicles they sell. They were very patient when showing me how thie bells and whistles worked. Bud Brown Volkswagen is a very classy stress-free place to buy a vehicle
I went to bud brown to look for a 2017 Passat. Chris Matheny was amazing at helping me, and answered every question that I had!
I had a great experience here. Chris and Norman got me right in to the service department and they were very knowledgeable about the vehicles.
The whole team went out of its way to make the experience a good one and to get us the car my son had his heart set on. Chris was great and went above and beyond. Thank you!
Great experience. I’ve known Phil Brown for a long time. He has always made my buying experience very quick and easy. Thss AS T’s why I always buy from him
Was not expecting to come home w a Volkswagen however I am so glad I decided on the 2020 tiguan. Nice people, easy to work with. Would definitely recommend!
Excellent experience and customer service offered at this dealership!! Missy and her team were patient and accommodating all while providing perfectly informational sessions that guided me through the stress of buying a car. Couldn’t have done it without her!
Missy McConnell offered exceptional service and expertise. It was like spending an afternoon with a girlfriend who knows a lot about cars! She found the perfect car for me!
Our Sales experience was fantastic with Missy McConnell. Felt like she listened to us and didn’t try to talk us into something we didn’t want. Went over and above to arrange for repairs to my previous vehicle that wasn’t even a part of the deal.
I drove 3 hours to Kansas City after doing thorough research about the Volkswagen Passat TDI because the area had the highest volume of pre-owned Passats. By chance I visited Bud Brown Volkswagen. The dealership had a good inventory and I did find a Passat that met my needs. I had a very average sales interaction, but ultimately bought the vehicle because I knew what I was looking for. Missy was very attentive and considerate of our time and expedited the process to the best of her abilities. After driving off the lot and about 20 miles down the road, the check engine light came on. Needless to say, I was upset and somewhat concerned that I had made a bad choice in purchasing the Passat. I spoke to the Manager (Pete), who knew I had traveled to buy the Passat. He did not hesitate in getting me in a loaner vehicle and sending me on the road and back home. The service department fixed the issue with the Passat, and delivered the vehicle three hours away to my hometown. All in all, I would recommend Bud Brown Volkswagen to anyone who is in the market to purchase a new or used Volkswagen.
Good Experience with the knowledable sales staff at Bud Brown in finding the right vehicle for us. Missy was very open to looking into the cars available from different perspectives.
Nice job on the maintenance and they took the time to show me the wear in my tires. Which will result in my buying new ones.
After moving to Kansas from California,I was anxious about having to establish a relationship with a new VW dealership. My worries quickly vanished after meeting with Chris and Missy. They were incredibly kind, funny and helpful in helping my husband and I navigate our lease end options. Finance was detailed, thoughtful and diligent in trying to get us the best rate (not an easy task). Service was wonderful with inspecting and cleaning up our 2017 jetta (which we ultimately purchased from our lease). I highly recommend this great group of people and look forward to seeing them again in the next year when we purchase car #2.
This is the 2nd car I have bought from Missy. She is a straight forward, honest, no xxxxxxxx down to earth person. If I need another car she is my gal, love her. Bud Brown is lucky to have her .
Missy was a great salesperson and guided me through the process as a first time car buyer. Mr. Hill was excellent as well, giving great tips on models and service levels behind each model.
While we appreciate our competent and intuitive salesperson, in the years between each sale, the Service staff validates the wisdom and value of our purchase decision.
We enjoyed the service that we received from Missy. She is the best! Signing the contract and getting financed also went very smoothly and easily.
Missy was so helpful and so knowledgeable!!! She made the whole experience very easy going and was a pleasure to work with! Will definitely be coming to her for now on!
Missy was fantastic to work with and made our experience incredibly easy. We could not be happier. She took the time to show us how everything works in our new car and made herself available to answer questions. We will definitely shop at Bud Brown VW again.
Upon referral from our neighbors (who've bought 2 cars from Missy!) we went to check out Bud Brown VW and never looked back. Great experience from start to finish. Missy & Sam were great, are both super easy-going, and helped us get into a new 2019 Tiguan SE. Thanks again! Grant & Michelle Hunget
Great staff, extremely helpful and friendly. I would recommend Bud Brown to anyone looking for a great deal on a new or used car! Got exactly what I wanted and an awesome price too!
Worked with Missy and she was awesome. Paid a fair price, gave me what I wanted for my trade in and I got it all done in a couple of hours. Excellent customer service.
The dealership was very clean and I loved the chi tea.. It was nice to be able to make an appointment online. Missy the sales lady was amazing, she went above and beyond and gave my wife and I the greatest sales experience. We will be back..
We recently purchased a new car from Volkswagen. The sales people we worked with were great and the experience was easy. The time we spent in the dealership was well managed and the people we worked with were very conscious of our timeline which I appreciated.
Having a hard time finding a car that works for me. Melissa at Bud Brown worked hard to find me a great car and figured out how to make it affordable for me.
I came in looking for a used automobile and Missy helped me find something that I love and that was in my price range. She never made me feel rushed. Pete and Missy explained everything to me so that i understood what my options were.
I stopped in yesterday for an oil change without an appt. Rick and the staff in service was able to help me right away! I was in and out in 20 minutes! Fantastic service!
Bud Brown has the best salespeople ever! Missy was so helpful and knowledgeable, and she treated us like real people instead of dollar signs. I would definitely recommend this place (and her specifically) to anyone who was looking for a car.
The dealership seemed very professional down to their attire. I really appreciate Sam and willingness to deal with my demands. Missy also a great asset to bud brown.
Awesome sales people great service from start to finish super impressed with Shanon and Missy is the best. From start to finish we could not have been happier with our experience. Everyone at this dealership went out of their way to make us feel comfortable.
We did not feel pushed or pressured to buy a vehicle. We felt that they were interested in serving the customer and not making it a stressful experience. Would definitely recommend Bud Brown Volkswagen. Missy McConnell is very knowledgeable about the vehicles and is interested in making the car buying experience a positive one.
Had my first appointment for service on my Jetta. I’m blessed to be connected to such a helpful, friendly group . They care about customers!
Fantastic experience! Highly recommend dealership. Missy is a wonderful, knowledgeable salesperson who helped put me in a sensible vehicle at a reasonable price. Will definitely go back to BBVW for future car purchases.
This is a great dealership. Everyone was professional, accommodating, efficient, and friendly. We've never been to a dealership that worked so hard to ensure a hassle-free, top-notch experience. We would not hesitate to purchase from Bud Brown again and will be recommending this dealership to all of our friends and family.
I was very pleased with the kind individuals who work at this dealership. They have always been friendly and professional I hope to soon trade my Cctsi on a new cctsi in the coming year.. I’m very comfortable knowing my vehicle will be properly maintained each visit,
My sister recommended Missy because she had a great experience. I had the same. She was friendly and approachable. She heard what I wanted and got down to business. I felt comfortable and she was very friendly and knowledgeable.
The team is always professional and timely! I definitely would recommend this service department to anyone based on workmanship, honestly, and follow-up. Very impressive!
We had to fight for assistance for everything from getting vehicle serviced to a loaner as promised when we bought the vehicle. Were told initially we would have to find a Nissan shop to service our vehicle (this was never explained to us when we bought the vehicle, and was told we would not be given a loaner while being serviced. When I explained I was angry I was told “not to sweat the small stuff”. Being told to find and deal with a shop which we have no relationship with and that we would not be without transportation due to no loaner, is not “small stuff” for us. In the end they had us bring them our vehicle and said they have a relationship with Nissan and would deal with them for us, and gave us a vehicle but we had to fight to get that help. This is how they should have handled it from the beginning to provide good customer service. Instead it was very stressful. I am in the market for a Beetle, but it won’t be here.
Steve is the best person in service that I've ever had the opportunity to work with. I'll always comes back to Bud Brown just because the service is so outstanding. Steve rocks!! Please make sure he never leaves.
Demonstrated the car's attributes with clarity and hands on action and slow enough to to allow the novice to grasp! had a great opportunity to drive and know the vehicle. Thanks for the experience.
I’m excited for my new car. Thank you for making the process easy. I look forward to working with you all again in the future.
Missy was absolutely amazing couldn’t thank her enough for making us comfortable and things as easy as she could. Greatly appreciate her and her attitude towards her job. For Missy having been so fantastic, the guy who added the totals on my car was way off and not helpful in any manner made the experience 10 times worse, I would have left because of him only reason we didn’t was because of Missy’s support and the owner’s.
Just bought a new beetle convertible and traded in my old one. This is the first vehicle I bought at Bud Brown and I was delighted with the experience. I had several VWs & have had them serviced at Bud Brown. I love their service department so it was a no brainer when it was time to buy. Sales staff is very knowledgeable, communicated with me when I reached out to them but were not pushy or aggressive.
The level of customer service I received felt individualized to what I was looking for. It was genuine and positively differed from my experiences with other dealerships.
We were given options without being pushed around. Missie was our sales rep. She is also the inventory manager. She knew the fleet on site and pointed us to the best deal for us and not the best deal for her commission. If i buy there again i will ask for her.
Missy was most helpful and extremely efficient. Her knowledge of the workings of the car was very helpful. Always a pleasure to see her in action.
Missy McConnell did a great job. Very personable and friendly. She was a great help in getting me my Jetta. I will recommend her in the future.
Missy does not pressure you in any way when trying to decide which car option is best. She states the facts and then let's the buyer have some private time to think about their options. She answers quetions asked and makes the buying experience low stress.
I would buy another VW just so I can get the exemplary service from your manager (?) Steve Hill. He is very thorough and is a pleasure to work with
We were turning in a Passat st the end of a lease and looking for a safe car for our son. Missy was very knowledgeable and friendly. She made the process efficient and painless, even with a teenager there! In just one afternoon we had turned in a vehicle and left with a new Passat and a Jetta, Thank you Missy! Mary and Steve Hornbeck
Missy was a great help from the start. We really hadn't planned on buying a car for another week but she was great! We told her what were looking for then she found it and pulled it around to test drive. Missy was a lot of fun to work with and makes the experience of buying a car painless!
I appreciate they took the time to reconnect my windshield whipper blade fluid line . I would recommend the dealership to anyone . It’s a nice touch having them wash/ vacuum out my car
The Bud Brown team was friendly, knowledgeable, and accommodating. We received a fair deal without high pressure. Thanks to Missy, Trevor and Jerry with our new car purchase.
The Bud Brown service team is truly best in class. The lounge area isn’t flashy, the space is small, but the level of personal attention I received and the transparency provided by my service lead went beyond my expectations. They were thoughtful, they were honest and didn’t push me into services I didn’t need. Kudos to the Bud Brown team for being real, simple, and honest. That’s how you build customer loyalty.
Great service and professional service in a calm environment Appreciate Melissa and Mr Brown helping me get the right car I have purchased other cars from them and will again
It is always a pleasure to work with Missy McConnell and the rest the group at this dealership. It is always a friendly atmosphere and very inviting and no pressure on sales. I would suggest this dealership to anyone and everyone.
This is the fourth vehicle I have purchased from Missy at Bud Brown VW and every transaction has been as enjoyable as the last. They give you their best deal and stand behind it. No bait and switch and no high pressure to purchase the add-ons. Missy is the best. She knows her cars and she takes great care of us.
Everyone was very patient and I did not feel pressured. I feel like I could go back at any time with follow up questions and they will help me.
Sales staff and management (Missy and Pete) are considered "friends". They have helped me purchase three vehicles going back to the previous dealership Bud Brown owned,
I am an anxious car buyer and with my 2016 Jetta lease ending, I was all over the place trying to decide what to do. I liked my Jetta but my wife wasn’t happy with the seats. So we finally went Bud Brown (where I leased my Jetta) to test drive a 2019 Jetta. Melissa McConnell (sales) quickly put me at ease. I spoke with her before about my wife's hesitation and she made her feel at ease too. After sitting in a showroom car, we took a test drive. The seats were very comfortable and heated too! Bottom line is I moved up in model and down in payments!! And the whole experience with Melissa was so wonderful and personal, I had to give her a hug before leaving.
As always, Missy pit is in the perfect can and was a huge help. She deserves a raise and promotion. She helped us find a good used car after we went over the option of buying a new car or leasing a new car. She listened to what we needed and helped us find it. We could not be happier.
Super! missy helped me find the right car and made sure that it was cleaned and gassed up while I met with the credit manager to fill out the paperwork .big thanks!
Missy helped me to figure out which was the right car for me, and it was a great experience all around! Pricing was very competitive!
Everyone was kind, helpful, and friendly. I came in with a car on its last legs. The service team did what they could but ended up sending me to sales.
The price was right and the 2-year/24000 mile warranty was more than I originally anticipated when I started shopping. My daughter will be 2 hours away from home to get her degree from Wichita State. It's nice to know that the car can be repaired by VW.
Recently purchased a second vehicle from Missy within the past 6 months. Love both of the vehicles and love the experience and relationship we have with Missy and Bud Brown Volkswagen.
Bought one car for my teenage son and one for myself. Great customer service and follow-up! Appreciate their knowledge and patience. Best amount of cars we found in KC.
Great experience. Easy to work with. Large inventory to choose from. Fair pricing. Knowledgeable and friendly staff. Felt very comfortable with entire process. Will return for future needs.
Missy and Jerry both made this first time car buying experience the best it could have been! Highly recommend them both! I will definitely make this my first stop shop for a new car!
Missy, Shannon, Pete, Jerry, and Rick all took great care of us. So much so, that we bought 2 cars in less than a week! Great service, honest deals. Can't be beat!
In the past we have had issues with the service manager, so far with Kelly and what we have had wrong with our car it has been a lot better.
This is our fourth or fifth experience with this dealership and sales person. We are so pleased with everything and could not ask for anything more. When it is time to get a new car this is the only place we consider and Missy is the only sales person we will work with. Missy is knowledgeable, kind, courteous, funny, she truly knows her facts - she exemplifies the perfect car sales person.
I would recommend Bud Brown Volkswagon to everyone interested in getting a new car! Phil Brown was so friendly and helpful! Melissa was fantastic to work with!
I went in trying to figure out some options after being given a bad deal at the previous dealership and the team here was super knowledgeable and eager to help in any way they can. Pete and Missy are an awesome team and we’re able to get me into a new car and out of my bad deal. Steve also went above and beyond to help me out with my previous car before me buying my new one.
Always great service. Will tell me how long it will take, since I wait and usually right on. Everyone is polite and helpful and I love that they clean my car too!
I purchased a VW Tiguan from Bud Brown 2 years ago. I was extremely satisfied with the experience. Last week my husband and I decided to buy a second Tiguan. I phoned Bud Brown, spoke with the manager Rick Pringle. Rick assured me that they had a wide selection of Tiguan's and he would take good care to make it a smooth trade. I arrived the next morning, met with Missy McConnell and to my delight, the three Tiguan's I was interested in were lined up in front of the dealership. I was favorably impressed from the moment I entered the showroom and was greeted until I drove away in my new Tiguan !! Bud Brown will be my VW dealer for life. And Missy was the consummate sales person !!
I went that morning to have oil change on my Jetta but after looking and talking with Missy i came home with a new Tiguan and could not be more pleased with the experience. i will always return to Bud Brown VW for my car needs.
Missy was great to work with and helped find the right car for me. I’d recommend anyone wanting a VW to come here before anywhere else.
Missy was excellent and clear in her explanation of the different vehicle options available for lease. I recommend her to anyone looking for a reasonably priced, convenient car.
From start to finish my shopping experience was great! Melissa went out of her way to ensure,I was satisfied. She provided outstanding customer service and I would highly recommend her to all my family and friends. Her professional attitude and her kind mannerisms made buying my 2015 Volkswagen easy. Thank you!
Missy made our car buying & trading easy & simple. She was helpful, friendly, and has a lot of caring & compassion for the people she works with. We have already recommended her to our friends. We have been very happy with Bud Brown on our last car purchase and the service of our former car, a gently used, 2015 Jetta (about 2 1/2 years ago). We are excited with our new 2018 Passat R-line. We are looking forward to a long & happy relationship with Missy & everyone at Bud Brown.
I love taking my VW to Bud Brown. The staff is a joy to talk with and the service is exceptional. I have never been pressured to purchase a service and am treaty fairly each time. Thanks for everything you do!
It all happened so fast! Missy was great! You just know when it's THE vehicle for you and your family. We LOVE our Passat! It's smooooooth like buttah!
Missy was awesome sale person I will buy all my Volkswagons from her. Her personality was very humorous and personal. Best sales person I’ve have by far in a long time.
The salesperson, Missy, understood her customer. She worked well with both husband and wife, understanding the difference between males and females needs when buying a car. She did her job and then turned us over to the finance guy who made everything quick and efficient.
This dealership knows instinctively how to perform top line service management trains staff with personal touch. I recommend Bud Brown VW to all my friends.
I brought my GTI in for the 20,000 mile service early in the morning and it was completed in about an hour. Professional, friendly and knowledgeable service advisors, technicians I trust and a clean comfortable waiting room make this my go-to place for service on my new VW.