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We enjoyed our purchasing two VW's from Missy and Rick. Two of the many best friends at Bud Brown VW! Carl and Jeanne Segraves
it was a very good experience. Missy was very helpful and knowledgeable, finding us the exact vehicle we were looking for. all the people we spoke to were very friendly and helpful. would definitely come back.
Jason Wattree was a great salesman with no pressure. He made the car buying experience positive. We also enjoyed joking around and speaking with Missy, she was fun.
Bought my third VW from Bud Brown. Never pressure sales. Entire staff is knowledgeable, professional, and friendly. Their service department is amazing. Wouldn’t go anywhere else.
I always have a fantastic experience when I bring my car in for service! Everyone is awesome to work with! Fast, easy, reliable and kind.
All staff members encountered were knowledgeable, courteous, and helpful. Dealership appeared modern and clean. Although I dreaded the experience in advance, my sales associate was great, went above and beyond to make me feel comfortable, and made sure everything went smoothly.
Outstanding service. Great value. Professional relationships. We have bought three VWs from Missy McConnell at Bud Brown VW. We will be back in five years for the fifth. Service department is awesome as well.
I have always been pleased with my experiences at Bud Brown. The staff takes great care of me, and my car. I trust the mechanics, and know that I will have my car for a long time, because of the care they put into it. I will not go to another dealership, unless I absolutely have too. Thanks for your dedication, knowledge, and expertise.
After already going to a different dealership, decided to give this one a try, was very satisfied with the experience, the service provided, Missy is top notch and I highly recommend her.
Best experience ever, Missy made buying a new car fun and exciting , this is my third car from Bud Brown and could not imagine going somewhere else.
Great experience. I’ve known Phil Brown for a long time. He has always made my buying experience very quick and easy. Thss AS T’s why I always buy from him
Was not expecting to come home w a Volkswagen however I am so glad I decided on the 2020 tiguan. Nice people, easy to work with. Would definitely recommend!
Excellent experience and customer service offered at this dealership!! Missy and her team were patient and accommodating all while providing perfectly informational sessions that guided me through the stress of buying a car. Couldn’t have done it without her!
Missy McConnell offered exceptional service and expertise. It was like spending an afternoon with a girlfriend who knows a lot about cars! She found the perfect car for me!
Our Sales experience was fantastic with Missy McConnell. Felt like she listened to us and didn’t try to talk us into something we didn’t want. Went over and above to arrange for repairs to my previous vehicle that wasn’t even a part of the deal.
I drove 3 hours to Kansas City after doing thorough research about the Volkswagen Passat TDI because the area had the highest volume of pre-owned Passats. By chance I visited Bud Brown Volkswagen. The dealership had a good inventory and I did find a Passat that met my needs. I had a very average sales interaction, but ultimately bought the vehicle because I knew what I was looking for. Missy was very attentive and considerate of our time and expedited the process to the best of her abilities. After driving off the lot and about 20 miles down the road, the check engine light came on. Needless to say, I was upset and somewhat concerned that I had made a bad choice in purchasing the Passat. I spoke to the Manager (Pete), who knew I had traveled to buy the Passat. He did not hesitate in getting me in a loaner vehicle and sending me on the road and back home. The service department fixed the issue with the Passat, and delivered the vehicle three hours away to my hometown. All in all, I would recommend Bud Brown Volkswagen to anyone who is in the market to purchase a new or used Volkswagen.
Good Experience with the knowledable sales staff at Bud Brown in finding the right vehicle for us. Missy was very open to looking into the cars available from different perspectives.
Nice job on the maintenance and they took the time to show me the wear in my tires. Which will result in my buying new ones.
After moving to Kansas from California,I was anxious about having to establish a relationship with a new VW dealership. My worries quickly vanished after meeting with Chris and Missy. They were incredibly kind, funny and helpful in helping my husband and I navigate our lease end options. Finance was detailed, thoughtful and diligent in trying to get us the best rate (not an easy task). Service was wonderful with inspecting and cleaning up our 2017 jetta (which we ultimately purchased from our lease). I highly recommend this great group of people and look forward to seeing them again in the next year when we purchase car #2.
This is the 2nd car I have bought from Missy. She is a straight forward, honest, no xxxxxxxx down to earth person. If I need another car she is my gal, love her. Bud Brown is lucky to have her .
Missy was a great salesperson and guided me through the process as a first time car buyer. Mr. Hill was excellent as well, giving great tips on models and service levels behind each model.
While we appreciate our competent and intuitive salesperson, in the years between each sale, the Service staff validates the wisdom and value of our purchase decision.
We enjoyed the service that we received from Missy. She is the best! Signing the contract and getting financed also went very smoothly and easily.
Missy was so helpful and so knowledgeable!!! She made the whole experience very easy going and was a pleasure to work with! Will definitely be coming to her for now on!
Missy was fantastic to work with and made our experience incredibly easy. We could not be happier. She took the time to show us how everything works in our new car and made herself available to answer questions. We will definitely shop at Bud Brown VW again.
Upon referral from our neighbors (who've bought 2 cars from Missy!) we went to check out Bud Brown VW and never looked back. Great experience from start to finish. Missy & Sam were great, are both super easy-going, and helped us get into a new 2019 Tiguan SE. Thanks again! Grant & Michelle Hunget
Great staff, extremely helpful and friendly. I would recommend Bud Brown to anyone looking for a great deal on a new or used car! Got exactly what I wanted and an awesome price too!
Worked with Missy and she was awesome. Paid a fair price, gave me what I wanted for my trade in and I got it all done in a couple of hours. Excellent customer service.
The dealership was very clean and I loved the chi tea.. It was nice to be able to make an appointment online. Missy the sales lady was amazing, she went above and beyond and gave my wife and I the greatest sales experience. We will be back..
We recently purchased a new car from Volkswagen. The sales people we worked with were great and the experience was easy. The time we spent in the dealership was well managed and the people we worked with were very conscious of our timeline which I appreciated.
Having a hard time finding a car that works for me. Melissa at Bud Brown worked hard to find me a great car and figured out how to make it affordable for me.
I came in looking for a used automobile and Missy helped me find something that I love and that was in my price range. She never made me feel rushed. Pete and Missy explained everything to me so that i understood what my options were.
I stopped in yesterday for an oil change without an appt. Rick and the staff in service was able to help me right away! I was in and out in 20 minutes! Fantastic service!
Bud Brown has the best salespeople ever! Missy was so helpful and knowledgeable, and she treated us like real people instead of dollar signs. I would definitely recommend this place (and her specifically) to anyone who was looking for a car.
The dealership seemed very professional down to their attire. I really appreciate Sam and willingness to deal with my demands. Missy also a great asset to bud brown.
Awesome sales people great service from start to finish super impressed with Shanon and Missy is the best. From start to finish we could not have been happier with our experience. Everyone at this dealership went out of their way to make us feel comfortable.
We did not feel pushed or pressured to buy a vehicle. We felt that they were interested in serving the customer and not making it a stressful experience. Would definitely recommend Bud Brown Volkswagen. Missy McConnell is very knowledgeable about the vehicles and is interested in making the car buying experience a positive one.
Had my first appointment for service on my Jetta. I’m blessed to be connected to such a helpful, friendly group . They care about customers!
Fantastic experience! Highly recommend dealership. Missy is a wonderful, knowledgeable salesperson who helped put me in a sensible vehicle at a reasonable price. Will definitely go back to BBVW for future car purchases.
This is a great dealership. Everyone was professional, accommodating, efficient, and friendly. We've never been to a dealership that worked so hard to ensure a hassle-free, top-notch experience. We would not hesitate to purchase from Bud Brown again and will be recommending this dealership to all of our friends and family.
I was very pleased with the kind individuals who work at this dealership. They have always been friendly and professional I hope to soon trade my Cctsi on a new cctsi in the coming year.. I’m very comfortable knowing my vehicle will be properly maintained each visit,
My sister recommended Missy because she had a great experience. I had the same. She was friendly and approachable. She heard what I wanted and got down to business. I felt comfortable and she was very friendly and knowledgeable.
The team is always professional and timely! I definitely would recommend this service department to anyone based on workmanship, honestly, and follow-up. Very impressive!
We had to fight for assistance for everything from getting vehicle serviced to a loaner as promised when we bought the vehicle. Were told initially we would have to find a Nissan shop to service our vehicle (this was never explained to us when we bought the vehicle, and was told we would not be given a loaner while being serviced. When I explained I was angry I was told “not to sweat the small stuff”. Being told to find and deal with a shop which we have no relationship with and that we would not be without transportation due to no loaner, is not “small stuff” for us. In the end they had us bring them our vehicle and said they have a relationship with Nissan and would deal with them for us, and gave us a vehicle but we had to fight to get that help. This is how they should have handled it from the beginning to provide good customer service. Instead it was very stressful. I am in the market for a Beetle, but it won’t be here.
Steve is the best person in service that I've ever had the opportunity to work with. I'll always comes back to Bud Brown just because the service is so outstanding. Steve rocks!! Please make sure he never leaves.
Demonstrated the car's attributes with clarity and hands on action and slow enough to to allow the novice to grasp! had a great opportunity to drive and know the vehicle. Thanks for the experience.
I’m excited for my new car. Thank you for making the process easy. I look forward to working with you all again in the future.
Missy was absolutely amazing couldn’t thank her enough for making us comfortable and things as easy as she could. Greatly appreciate her and her attitude towards her job. For Missy having been so fantastic, the guy who added the totals on my car was way off and not helpful in any manner made the experience 10 times worse, I would have left because of him only reason we didn’t was because of Missy’s support and the owner’s.
Just bought a new beetle convertible and traded in my old one. This is the first vehicle I bought at Bud Brown and I was delighted with the experience. I had several VWs & have had them serviced at Bud Brown. I love their service department so it was a no brainer when it was time to buy. Sales staff is very knowledgeable, communicated with me when I reached out to them but were not pushy or aggressive.
The level of customer service I received felt individualized to what I was looking for. It was genuine and positively differed from my experiences with other dealerships.
We were given options without being pushed around. Missie was our sales rep. She is also the inventory manager. She knew the fleet on site and pointed us to the best deal for us and not the best deal for her commission. If i buy there again i will ask for her.
Missy was most helpful and extremely efficient. Her knowledge of the workings of the car was very helpful. Always a pleasure to see her in action.
Missy McConnell did a great job. Very personable and friendly. She was a great help in getting me my Jetta. I will recommend her in the future.
Missy does not pressure you in any way when trying to decide which car option is best. She states the facts and then let's the buyer have some private time to think about their options. She answers quetions asked and makes the buying experience low stress.
I would buy another VW just so I can get the exemplary service from your manager (?) Steve Hill. He is very thorough and is a pleasure to work with
We were turning in a Passat st the end of a lease and looking for a safe car for our son. Missy was very knowledgeable and friendly. She made the process efficient and painless, even with a teenager there! In just one afternoon we had turned in a vehicle and left with a new Passat and a Jetta, Thank you Missy! Mary and Steve Hornbeck
Missy was a great help from the start. We really hadn't planned on buying a car for another week but she was great! We told her what were looking for then she found it and pulled it around to test drive. Missy was a lot of fun to work with and makes the experience of buying a car painless!
I appreciate they took the time to reconnect my windshield whipper blade fluid line . I would recommend the dealership to anyone . It’s a nice touch having them wash/ vacuum out my car
The Bud Brown team was friendly, knowledgeable, and accommodating. We received a fair deal without high pressure. Thanks to Missy, Trevor and Jerry with our new car purchase.
The Bud Brown service team is truly best in class. The lounge area isn’t flashy, the space is small, but the level of personal attention I received and the transparency provided by my service lead went beyond my expectations. They were thoughtful, they were honest and didn’t push me into services I didn’t need. Kudos to the Bud Brown team for being real, simple, and honest. That’s how you build customer loyalty.
Great service and professional service in a calm environment Appreciate Melissa and Mr Brown helping me get the right car I have purchased other cars from them and will again
It is always a pleasure to work with Missy McConnell and the rest the group at this dealership. It is always a friendly atmosphere and very inviting and no pressure on sales. I would suggest this dealership to anyone and everyone.
This is the fourth vehicle I have purchased from Missy at Bud Brown VW and every transaction has been as enjoyable as the last. They give you their best deal and stand behind it. No bait and switch and no high pressure to purchase the add-ons. Missy is the best. She knows her cars and she takes great care of us.
Everyone was very patient and I did not feel pressured. I feel like I could go back at any time with follow up questions and they will help me.
Sales staff and management (Missy and Pete) are considered "friends". They have helped me purchase three vehicles going back to the previous dealership Bud Brown owned,
I am an anxious car buyer and with my 2016 Jetta lease ending, I was all over the place trying to decide what to do. I liked my Jetta but my wife wasn’t happy with the seats. So we finally went Bud Brown (where I leased my Jetta) to test drive a 2019 Jetta. Melissa McConnell (sales) quickly put me at ease. I spoke with her before about my wife's hesitation and she made her feel at ease too. After sitting in a showroom car, we took a test drive. The seats were very comfortable and heated too! Bottom line is I moved up in model and down in payments!! And the whole experience with Melissa was so wonderful and personal, I had to give her a hug before leaving.
As always, Missy pit is in the perfect can and was a huge help. She deserves a raise and promotion. She helped us find a good used car after we went over the option of buying a new car or leasing a new car. She listened to what we needed and helped us find it. We could not be happier.
Super! missy helped me find the right car and made sure that it was cleaned and gassed up while I met with the credit manager to fill out the paperwork .big thanks!
Missy helped me to figure out which was the right car for me, and it was a great experience all around! Pricing was very competitive!
Everyone was kind, helpful, and friendly. I came in with a car on its last legs. The service team did what they could but ended up sending me to sales.
The price was right and the 2-year/24000 mile warranty was more than I originally anticipated when I started shopping. My daughter will be 2 hours away from home to get her degree from Wichita State. It's nice to know that the car can be repaired by VW.
Recently purchased a second vehicle from Missy within the past 6 months. Love both of the vehicles and love the experience and relationship we have with Missy and Bud Brown Volkswagen.
Bought one car for my teenage son and one for myself. Great customer service and follow-up! Appreciate their knowledge and patience. Best amount of cars we found in KC.
Great experience. Easy to work with. Large inventory to choose from. Fair pricing. Knowledgeable and friendly staff. Felt very comfortable with entire process. Will return for future needs.
Missy and Jerry both made this first time car buying experience the best it could have been! Highly recommend them both! I will definitely make this my first stop shop for a new car!
Missy, Shannon, Pete, Jerry, and Rick all took great care of us. So much so, that we bought 2 cars in less than a week! Great service, honest deals. Can't be beat!
In the past we have had issues with the service manager, so far with Kelly and what we have had wrong with our car it has been a lot better.
This is our fourth or fifth experience with this dealership and sales person. We are so pleased with everything and could not ask for anything more. When it is time to get a new car this is the only place we consider and Missy is the only sales person we will work with. Missy is knowledgeable, kind, courteous, funny, she truly knows her facts - she exemplifies the perfect car sales person.
I would recommend Bud Brown Volkswagon to everyone interested in getting a new car! Phil Brown was so friendly and helpful! Melissa was fantastic to work with!
I went in trying to figure out some options after being given a bad deal at the previous dealership and the team here was super knowledgeable and eager to help in any way they can. Pete and Missy are an awesome team and we’re able to get me into a new car and out of my bad deal. Steve also went above and beyond to help me out with my previous car before me buying my new one.
Always great service. Will tell me how long it will take, since I wait and usually right on. Everyone is polite and helpful and I love that they clean my car too!
I purchased a VW Tiguan from Bud Brown 2 years ago. I was extremely satisfied with the experience. Last week my husband and I decided to buy a second Tiguan. I phoned Bud Brown, spoke with the manager Rick Pringle. Rick assured me that they had a wide selection of Tiguan's and he would take good care to make it a smooth trade. I arrived the next morning, met with Missy McConnell and to my delight, the three Tiguan's I was interested in were lined up in front of the dealership. I was favorably impressed from the moment I entered the showroom and was greeted until I drove away in my new Tiguan !! Bud Brown will be my VW dealer for life. And Missy was the consummate sales person !!
I went that morning to have oil change on my Jetta but after looking and talking with Missy i came home with a new Tiguan and could not be more pleased with the experience. i will always return to Bud Brown VW for my car needs.
Missy was great to work with and helped find the right car for me. I’d recommend anyone wanting a VW to come here before anywhere else.
Missy was excellent and clear in her explanation of the different vehicle options available for lease. I recommend her to anyone looking for a reasonably priced, convenient car.
From start to finish my shopping experience was great! Melissa went out of her way to ensure,I was satisfied. She provided outstanding customer service and I would highly recommend her to all my family and friends. Her professional attitude and her kind mannerisms made buying my 2015 Volkswagen easy. Thank you!
Missy made our car buying & trading easy & simple. She was helpful, friendly, and has a lot of caring & compassion for the people she works with. We have already recommended her to our friends. We have been very happy with Bud Brown on our last car purchase and the service of our former car, a gently used, 2015 Jetta (about 2 1/2 years ago). We are excited with our new 2018 Passat R-line. We are looking forward to a long & happy relationship with Missy & everyone at Bud Brown.
I love taking my VW to Bud Brown. The staff is a joy to talk with and the service is exceptional. I have never been pressured to purchase a service and am treaty fairly each time. Thanks for everything you do!
It all happened so fast! Missy was great! You just know when it's THE vehicle for you and your family. We LOVE our Passat! It's smooooooth like buttah!
Missy was awesome sale person I will buy all my Volkswagons from her. Her personality was very humorous and personal. Best sales person I’ve have by far in a long time.
The salesperson, Missy, understood her customer. She worked well with both husband and wife, understanding the difference between males and females needs when buying a car. She did her job and then turned us over to the finance guy who made everything quick and efficient.
This dealership knows instinctively how to perform top line service management trains staff with personal touch. I recommend Bud Brown VW to all my friends.
I brought my GTI in for the 20,000 mile service early in the morning and it was completed in about an hour. Professional, friendly and knowledgeable service advisors, technicians I trust and a clean comfortable waiting room make this my go-to place for service on my new VW.
Their staff was wonderful to work with, knowable, informative and very helpful. Always ready to answer questions multiple times. Misty bent over backwards to be helpful to me and my family answering questions that I had repeatedly.
Everyone working at Bud Brown seems happy! They show it w their great customer service! It is actually a pleasure to have my car serviced.
Let me know what needs to be done but not excessive. I trust those who help me and that is why I am willing to drive 30 miles to have them take care of my car. All of the staff that I have worked with are great.
When I first pulled into the dealership, my brother and began browsing the inventory. Max came out to assist us immediately within minutes. He showed us the car and gave us lots of knowledge about the car. He was a little extreme when it came to talking about the GPS tracking feature, but other than that no complaints. Missy was the sales person who helped me on my second visit and she was excellent. Gave us everything we needed to know, was completely honest when speaking with us and made my visit a very enjoyable one. Kevin was very pleasant to work with. Was very clear when talking about the numbers and going through all the paperwork, as well as offering great advice when talking about the payments. Overall I had a great experience and am glad that I chose this dealership!
I book my appointments online. I usually Arrive 5 minutes early these guys are quick and professional. Only place I'll go for car service.
Bud Brown Volkswagen is the best in my opinion. Their sales staff is friendly and their service is fast and courteous. My experiences have all been fantastic. That's why I go back every time I'm looking for a new car.
Missy was a pleasure to work with and very patient. I was looking at 3 cars and asked a lot of questions and drove two of them twice. I highly recommend them for my car purchase.
Missy was fun to work with. She was never pushy, but was always quick to answer questions anytime I reached out to her. While I don’t feel I got the absolute best deal I could have, we were ok with the price at the end of the day. Overall, I’d happily recommend Missy and Bud Brown to anyone in the market for a new Volkswagen.
When I went into Bud Brown VW, I had the pleasure of work with Missy McConnell. She went out of her way to make things easy for my wife who had just had a foot injury and was in a boot during shopping process. She helped us with making sure the paperwork process went smoothly by have us submit information in advance. Once in the finance phase, we signed a few things with Kevin Irish, and then we were done. Everyone was very friendly. We will be back to buy another car there for sure! While in the waiting in the show room, Jerry Arns, Jeremy Betts, and Sam Silverman all stopped to ask how things were going.
This is the second car I have bought from Bud Brown VW and specifically from Melissa McConnell. My first experience with both this dealership and my salesperson, Melissa, compared to a MUCH WORSE experience with another dealership in the local market (they were the only dealership that had what I wanted), is why I came back. This time, I just told Melissa what I wanted and waited for her to find it. Great sales experience plus great service experience since 2011 are the reasons I did not consider going anywhere else.
The service team was fantastic. They offered a loaner car, which worked out well because they found a major oil leak issue and it took them all day to fix it.
Missy was a pleasure to work with. She was very patient with us(even with 2 kids in tow), made the car buying experience an enjoyable one!
I recently leased a 2018 VW Passat from Bud Brown VW. My sales consultant, Missy, was professional, knowledgeable, loyal and honest, in other words "The Best." Volkswagens are built to high quality and reliability standards. I have recommended VWs, Missy and Bud Brown VW to family and friends,
I bought and had my last two cars there. When it came time to upgrade I didn’t even consider going elsewhere.I will probably buy my next car there as well. They know how to treat people!
Missy McConnell is an exceptional person. She went out of her way to stay late when we had a scheduling conflict. She is fair and honest. Would highly recommend her and Bud Brown to anyone buying a car.
The entire purchase process and support from Bud Brown VW is terrific! Melissa McConnell helped us select our car and stayed with us through the quick and easy process. She is extremely knowledgeable and sincere in making sure our needs are met. Great Job Bud Brown VW! The Hughes'
Missy was the best salesperson I've ever worked with. Friendly and not pushy AT ALL! She was extremely patient and knowledgeable. I will send every car buyer her way!
Missy was so helpful in finding us a car that fit our budget and our needs and really went out of her way to get us in and out the door fast, as we had our baby with us. She worked with me by email and phone leading up to our actual visit to the dealership and had things ready for us when we arrived. I've been with Bud Brown for 4 years and love them. Everyone is so friendly. Great dealership--no gimmicky stuff or tricks. I highly recommend!
Sam Silverman did a superb job getting us through the process of buying from Bud Brown. Others I interacted with in the process was enjoyable too!
Everyone is always friendly and we feel we are given excellent service. We are longtime customers and really have enjoyed working with Missy McConnell - she is personable, professional and always ready to help us with anything. The Service Department has always been very nice to work with and also helpful. It really makes us feel extra welcomed that Phil Brown always greets us and makes sure we are well taken care of. We highly recommend this dealership and so far are extra pleased with our new Atlas and we are still happy with our Tiguan.
After spending 10 hours at 3 other dealerships, Missy had the car I wanted ready to go and with no negotiating! Would definitely refer my friends to Bud Brown!
This is our second car buying experience from Bud Brown Volkswagen. We returned because of their excellent customer service! We asked for Missy McConnell again because she is the best! Again, she made buying a car painless because of her willingness to listen to what we need/want in a car, finding that car, and then making sure we were totally familiar with our new car before we drove it off the lot. Missy followed up with a phone call later that week to ask how we were doing with our new Jetta and if we had any questions or concerns. Kevin Irish handled all the paper work for us and he was great too! This is a top notch car dealership with top notch employees, we will be back!
Sales and service at BB are exceptional. Very easy to wok with. Excellent experience. We purchased a new Atlas and Missy and Phil worked with VW to obtain a vehicle with the features we desired.
I will never purchase a car from anywhere else or from anyone except Melissa McConnell, she is truly a pro and so helpful! Bud Brown's employees also get 5 stars from me because in 3 years I have never had better customer service than this place. They are always polite and helpful and that is so rare anymore. It is so nice to be treated like they are happy you are there and are a customer of theirs and will help you anyway they can. I'm a customer for life.
Decide I was ready to trade in my 2013 VW for a newer model. I worked with Melissa McConnell and she was great! Helped me find the perfect used car, Got me through the paperwork as painlessly as possible and even followed up and helped me when I needed a temporary tag. I had been using them already to service my car which is why I decided to give them a chance, very glad I did.