Bud Brown Volkswagen

Pull your vehicle directly into the service department entrance which is located on the East side of the complex, one of our knowledgeable service advisers will greet you and guide you from there. If you have arrived early, and have already discussed all of your needs with your service advisor you may use our"Early Bird Drop-Off" which allows quick drop off

 without you having to wait. Just follow the instructions on the "Early Bird Drop-Off" box located near the service drive entry.

As we perform repairs, technicians may notice additional items of concern. To save time, many customers will pre-approve a dollar amount for additional necessary work. If you would like to give us a dollar limit, please mention this when setting your appointment or dropping off your vehicle. If not authorized, we will only perform work approved in advance. Before performing any additional work, we will call you to discuss and obtain permission to continue.

Because of our high phone call volume and because we don't want to put you on hold for extended periods, we urge you not to call and check the status unless you have a message from us to do so. Your service advisor will call you before the time we promised to complete your repairs, either to recap what has been done or to discuss additional needed repairs.

When you arrive for pickup you may proceed directly to the cashier located in our customer lounge. One of our cashiers will provide you with your paperwork. If you have any questions, please ask for your service advisor or our service manager. The cashier will then accept payment. We accept all major credit cards, cash or check (accompanied by proper identification)