Sales: (866) 308-0199 Service: (888) 312-2712

Bud Brown VW Service Department



Answers To Frequently Asked Questions


Q. Why should I have my oil changed at the dealership?

A.  We know your VW best. Bud Brown uses Volkswagen Original Equipment oil filters along with Castrol fully synthetic oils (as required). Our  professional highly trained technicians perform the work while also doing a complimentary 27 point safety inspection each time your vehicle comes in. We often see cars that have been serviced by “fast change” lube shops that have loose oil filters, stripped drain plugs, and missing or loose lower engine covers. That won't happen here And we wash and vacuum your car while it’s here too!

How important is it to have good tires on my car?


A. Tires are the single most important mechanical component of vehicle control and safe driving.

Unseen dangers of worn tires:

Heat build-up –

Worn tire tread increases heat build-up.  As the distance between the tire and the road decreases due to less tread, less airflow is available between the road and tire.  Heat is the enemy of tire rubber and a major factor in tire failure that may cause further damage.

Puncture –

Tire tread protects the tire casing from punctures.  Worn out tread greatly increases the chances for a tire blowout due to a puncture by a sharp object.

Hydroplaning –

Worn tire tread is the leading cause of hydroplaning, a problem that can begin at 5/32nds (4mm) of tread remaining on a tire.

Under inflation-

Tires with worn tread especially on the outer edges (severely under inflated) may adversely impact steering, braking, and fuel mileage.

Balance and Alignment-

Tire balance and suspension alignment problems can cause dangerous tire wear that can go easily unnoticed by most drivers if not checked regularly.  Consistent balance and alignment may help relieve future problems and further damage.


Q. What should I do to keep my battery from loosing its charge when I have my VW parked for long periods of time?

A. If it will only be parked 4-6 days, be sure to lock the vehicle with the keyless remote even if it is inside your garage; this allows the many different computer modules to fully “go to sleep” and not be draining power while the car is just parked.  If it is going to be a week or longer, VW recommends using a battery maintainer to maintain your vehicle’s battery state of charge.

Q. How often should I change my oil?

A. In your owner’s manual scheduled maintenance section, you will see oil change intervals listed at 10,000 miles (except Routan) for vehicles driven under “ideal” operating conditions.  What most of us think of as “normal” driving may actually be “severe driving” as far as the oil life is concerned.

Severe service driving includes:  Frequent short trips (less than 5 miles), Stop and go city driving; Driving extended highway speeds during hot weather; Using a car-top carrier or heavy loading; Driving in dusty conditions (off-road, gravel roads); Towing a trailer.

For maximum protection, many VW owners choose to change their oil every 5,000 miles and/or 6 months (3,000 miles or 4 months for Routan).

Q. Do I really need to replace the coolant pump when I do the timing belt?

A. Yes, you really should.  The reasoning behind that is the timing belt turns the coolant pump on most engines, so the labor to tear down the engine to replace the timing belt is almost as much to replace the coolant pump, so the $100 dollars saved by NOT replacing the pump while we are in there will pale in comparison to the money you will have to spend to go back inside the engine if the coolant pump starts leaking months down the road.

Q. Why do you recommend replacing the air in my tires with Nitrogen?

A. Statistics show 85% of Americans do not regularly check tire pressure.

Proper tire pressure is a big deal when talking about safety and reliability.

Because dry, non-flammable Nitrogen molecules are larger in size than oxygen, it takes 4 times as long to permeate through the rubber of a tire, where as a tire with regular air loses 1.5 psi per month on average; needless to say, Nitrogen is the best cure for that pesky low tire pressure light that keeps coming on, especially during these cold winter months!

Nitrogen offers 3 primary benefits:

Increased fuel efficiency –
Correct tire pressure keeps the manufacturers recommended “contact patch” of the tire touching the road surface.  This lessons the rolling resistance and maximizes fuel efficiency.

Longer tire life –
When it comes in contact with other materials, oxygen causes oxidation.  Oxidation can make rubber brittle and cause it to lose tensile strength.  In addition, at high temperatures and pressures, oxygen reacts and damages  liners and belts on the inside of tires; nitrogen does not.

Increased safety-
Under-inflated tires cause 90% of blowouts.  Nitrogen provides more reliable and consistent pressure for reduced blowout potential.

Q. Why should I take my car to a dealership for service and maintenance?

A.  We have Factory Trained technicians who fix it right the first time.  In addition to passing a rigorous annual VW Certification Program, many are also certified by the National Institute for Automotive Service Excellence (ASE).  You also get:

- Knowledgeable and Friendly Service Staff

-  State of the Art Equipment and Tools designed especially for your Volkswagen

- Genuine VW parts that are designed to keep your vehicle running at peak performance levels

- Protection of your investment.  Take it to the people who know and care the most about your Volkswagen vehicle.


Thanks for reading and being a part of the Bud Brown Volkswagen family!